Claims Analyst I - (Global Business Services)

Claims Analyst I - (Global Business Services)

Join to apply for the Claims Analyst I - (Global Business Services) role at Kimberly-Clark .

Role Overview & Primary Accountabilities

• Ensuring timely and accurate validation and processing of customer claims from all customers.
• Coordinate, follow-up and liaise with relevant Key Account Manager to ensure exception claims that require clarification and assistance from sales team are being closed and settled in a timely manner.
• Manage and update status in Dispute cases to reflect the latest action done.
• Provide recommendations to the business and develop processes that improve the efficiency of current manual processes within the claim’s payment area.
• Compile and review the weekly claims exception reports for all customers. Liaise with the relevant Customer Manager where action is required.
• Identify and make recommendations that optimize business processes and improve financial and internal controls and other business practices.
• Proactively work and collaborate with internal customers to ensure the type and quality of services provided support them in the achievement of their business objectives and efficiently provide the essential administrative support services to the organization.
• Attend to ad-hoc requests from internal / external Auditors on audit schedules and claims enquiries.
• Handle escalations in a professional and courteous manner and provide diligent follow-up with applicable customers as required.
• Act as intermediary between Sales Team, Credit and Collections, and Finance Team for unusual enquiries and non-standard requests.
• Other ad hoc reports and requests from Management.

Continuous Improvement

Essential Requirements

Total Benefits

Great support for good health with medical, dental, and vision coverage options, no waiting periods or pre‑existing condition restrictions, and access to an on‑site fitness center, occupational health nurse, and safety equipment allowances.

Flexible savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.

Additional programs and support to continue your education, adopt a child, relocate, or find temporary childcare.

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

Fine Print

Kimberly‑Clark is a committed equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all duties, responsibilities, and skills required for this position.

Employment is subject to verification of pre‑screening tests, which may include drug screening, background check, and DMV check.

No Relocation : This role is available for local candidates already authorized to work in the role’s country only. Kimberly‑Clark will not provide relocation support for this role.

Primary Location

Kuala Lumpur Office

Worker Type

Employee

Time Type

Full time

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