ServiceNow Architect

Unison Group Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

We are seeking a highly experienced ServiceNow Architect with a strong background in the financial services industry. The ideal candidate will lead the design and implementation of ServiceNow solutions, focusing on IT Asset Management (ITAM), IT Operation Management (ITOM), and Certificate Lifecycle Management, ensuring compliance with financial regulations and enterprise security standards.

Key Responsibilities :

• Solution Design & Architecture : Develop and architect end-to-end solutions for ITOM / ITAM processes, including Discovery, Service Mapping, Event Management, and CMDB.
• Design and architecture of ITAM solutions, focusing on modules like HAM Pro, SAM Pro, and the CMDB.
• Implementation & Configuration : Oversee the implementation and configuration of ServiceNow ITAM modules, including Hardware, Software, and Cloud Asset Management.
• Technical Implementation : Lead the configuration, deployment, and optimization of ServiceNow ITOM modules, MID Servers, probes, sensors, and patterns.
• Integration : Design and implement integrations between ServiceNow and other enterprise monitoring tools, cloud services, and third-party systems.
• Requirement Analysis : Analyze client requirements and translate them into scalable, strategic ITOM solutions aligned with business objectives.
• Best Practices & Governance : Ensure implementations follow ServiceNow best practices, ITIL standards, and architectural guidelines.
• Mentorship & Leadership : Provide technical expertise and guidance to junior consultants, developers, and cross-functional teams.
• Documentation & Standards : Create architectural blueprints, design documents, and reusable components to standardize and improve delivery efficiency.
• Continuous Improvement : Perform regular reviews of the environment, staying current with the latest ServiceNow features to recommend improvements.

Requirements :

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

IT Services and IT Consulting

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