Customer Service Representative - Bahasa Malaysia - Mount Austin
TeleperformancePetaling Jaya, Selangor, Malaysia30+ hari lalu
Penerangan pekerjaanBachelor’s Degree or at least Diploma or equivalent in any discipline. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension). Minimum of 6 months work experience in customer support in any industry. Fresh graduates are welcome with degrees in the following disciplines : English with Communication, English for Professionals, Mass Communication, or any related field. Call centre experience is not a ‘must’ but would be a distinct advantage. Customer Service orientation Customer Results / Solutions focused Customer Expectations Management Active Listening Skills Ability to handle queries and objections in a professional manner Passionate about communication and interacting with people is key to success in this role Able to receive continuous feedback and work in a fast-paced working environment Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement Emotional intelligence and ability to stay calm when customers are stressed or annoyed Good reasoning and analytical skills Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in Microsoft Windows and Microsoft Office. CSS represents the brand, the culture, and the values of the client. Your attitude and how you behave will determine how our client is perceived by its customers. It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times. Customer concerns must be handled positively and professionally. Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers. Support customers to place online orders with the client. Provide timely support to customers through available communication channels (inbound phone calls and email). Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times. Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty. Identify and escalate priority issues through appropriate channels as and when necessary. Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience. Maintain and improve quality of service by sharing suggestions and recommendations. Keep job knowledge and skills up to date by attending training and continuously learning. Meet all key performance indicators set by the company and client. Adhere to the policies and procedures set by the company and client.
Overview
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary contact for customers using the client’s website shopping channel.
The CSS lives the values of our client which are :
- Responsibility : The CSS represents the client and is the face of the brand to the outside world.
- Quality and a Passion for Excellence : We always want to shoot for the best possible result.
The CSS is expected to project a professional company image through various communication channels.
Qualifications
Education background :
Work experience :
Required Interpersonal Skills :
Technical Skills :
Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document)
Overview of CSS Role :
Responsibilities and Accountabilities :
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Customer Service Representative • Petaling Jaya, Selangor, Malaysia
Pekerjaan yang berkaitan
- Dinaikkan pangkat
Customer Service Representative - Bahasa Malaysia - Kuching
TeleperformancePetaling Jaya, Selangor, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Representative - Bahasa Malaysia - Batu Pahat
TeleperformancePetaling Jaya, Selangor, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Technical Sales Representative - Kuala Lumpur, Malaysia
Rotho Blaas USA IncKuala Lumpur, Kuala Lumpur, Malaysia Technical Sales Representative - Kuala Lumpur, Malaysia.Central and Northern Peninsular Malaysia, East Malaysia (Sabah and Sarawak).
A fixed monthly salary plus yearly sales bonus.Cell phone and com...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Representative - Bahasa Malaysia - Larkin
TeleperformancePetaling Jaya, Selangor, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Representative - Bahasa Malaysia - Kulai
TeleperformancePetaling Jaya, Selangor, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Representative - Bahasa Malaysia - Iskandar Puteri
TeleperformancePetaling Jaya, Selangor, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Representative - Johor Bahru - Mandarin Speaker
TPSeremban, Negeri Sembilan, Malaysia Customer Service Representative - Johor Bahru.Work From Home until March 2026 (tentative) — later reporting to the Johor office.
Provide live chat, inbound calls & email support.Working Hours : 9 : 00 ...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
Customer Service Representative - Bahasa Malaysia - Penampang
TeleperformancePetaling Jaya, Selangor, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Representative - Bahasa Malaysia - Pasir Gudang
TeleperformancePetaling Jaya, Selangor, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Representative - Bahasa Malaysia - Kota Kinabalu
TeleperformancePetaling Jaya, Selangor, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Inside Sales Representative Singapore and Malaysia Market
International Workplace Group plcSelayang Municipal Council, Selayang Municipal Council, Malaysia Inside Sales Representative for the Singapore and Malaysia market.IW G currently has openings for Inside Sales Representatives within our Global Sales Teams.
In this role you’ll handle incoming and ...Tunjukkan lagiKemas kini terakhir: 11 hari yang lalu
- Dinaikkan pangkat
Senior Analyst, Customer Service Operations Kuala Lumpur, Malaysia
OKXhasKuala Lumpur, Kuala Lumpur, Malaysia Senior Analyst, Customer Service Operations.At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Representative - Bahasa Malaysia - Segamat
TeleperformancePetaling Jaya, Selangor, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Representative - Bahasa Malaysia - Taiping
TeleperformancePetaling Jaya, Selangor, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Representative - Malay Support - Reservation Project
TeleperformanceKuala Lumpur, Kuala Lumpur, Malaysia The Reservations Customer Service Representative is responsible for providing overall reservations and related support to customers via phone, email, or fax.
Processes transactions, prepares corresp...Tunjukkan lagiKemas kini terakhir: 28 hari yang lalu
- Dinaikkan pangkat
Microsoft 365,Teams,Sharepoint-Mandarin speaking-Malaysia
Rapsys Technologies Pte Ltd.Nilai, Negeri Sembilan, Malaysia We're Hiring : Microsoft 365 / Teams / SharePoint Specialist!.We are seeking a skilled Microsoft 365 specialist fluent in Mandarin to manage and optimize our cloud-based collaboration platforms.The idea...Tunjukkan lagiKemas kini terakhir: 14 hari yang lalu
- Dinaikkan pangkat
Customer Service Representative - Bahasa Malaysia - Skudai
TeleperformancePetaling Jaya, Selangor, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Representative - Bahasa Malaysia - Ipoh
TeleperformancePetaling Jaya, Selangor, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu