Customer Service Representative - Traditional Chinese Support - Reservation Project

Overview

We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Representative supporting Mandarin-speaking customers . You will be responsible for handling customer inquiries via email, chat, and phone , ensuring a smooth and professional customer experience.

What We Offer :

Career growth opportunities within a global organization.

Visa and relocation assistance available for qualified candidates (if applicable).

A vibrant and inclusive workplace culture.

Qualifications

Proficient in Mandarin (spoken and written) and English .

Strong communication and problem-solving skills.

Previous customer service experience is an advantage but not mandatory.

Able to work on a rotational shift schedule , including weekends and public holidays.

Must be willing to work on-site at G Tower, Kuala Lumpur (near Ampang Park LRT Station).

Responsibilities

Respond to customer inquiries through email, live chat, and phone in a timely and professional manner.

Provide accurate information regarding products, services, and policies.

Troubleshoot and resolve customer concerns effectively and efficiently.

Maintain a positive, empathetic, and professional attitude toward customers at all times.

Document and track interactions using internal systems.

Collaborate with other team members and departments to escalate and resolve issues.

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