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Customer Service - Mandarin Speaker - RM4000 - Hybrid

Customer Service - Mandarin Speaker - RM4000 - Hybrid

Pinnacle Business ServicesKuah, Kedah, Malaysia
2 hari lalu
Penerangan pekerjaan

Pinnacle is expanding! As a leading customer support solutions provider, we’re partnering with a premier client in the urban mobility and cycling industry — enhancing local transport by improving bike lane access and connectivity.

We’re looking for a Customer Service Executive (Mandarin Speaker) who is passionate about delivering exceptional customer experiences and thrives in a dynamic, fast‑paced environment.

What You’ll Do

  • Handle customer inquiries via live chat, phone, and email with professionalism and efficiency
  • Actively listen and resolve concerns, ensuring positive experiences
  • Escalate complex cases when necessary
  • Share product and service recommendations tailored to customer needs
  • Collect feedback to help improve services and processes
  • Support with administrative tasks as assigned

What We’re Looking For

  • Proficiency in Mandarin, Malay, and English
  • 1+ year experience in customer service (or related field)
  • Tech‑savvy with Microsoft Office and digital platforms
  • Willing to work rotational shifts (including weekends / public holidays)
  • Possess to have own transport

    • Work Schedule & Location

    Morning shift : 6am – 3pm (WFH)

    Why Join Us?

  • Competitive salary : RM4,000 – RM4,800 + KPI incentives & performance bonuses
  • Career growth : 80% of leadership roles are promoted internally
  • Comprehensive benefits : Medical insurance, maternity leave, paid training & professional development

    • Join us in shaping the future of sustainable transport and providing top‑notch customer support along the way!

    #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Customer Service Mandarin Speaker • Kuah, Kedah, Malaysia

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