Tier 1 Support Analyst - Japanese

Esri Malaysia is a multinational organization specializing in enterprise software solutions for large public sector customers, GLC and corporates in Malaysia. We expanded our business to Malaysia in 1983 and have since developed a loyal customer base leveraging on strong brand recognition, globally proven solution and industry expertise in Malaysia, South Asia and USA.

We have largest market share and business growth is promising. Existing pool of resources can provide high quality consultancy services, project implementation and comprehensive customer support and now employs over 200 people in Malaysia.

As we continue to evolve and grow our business, we are looking for new ways to work more efficiently and more effectively. That’s where you come in!

This is a 24-month contract which will include night shifts, with overtime pay provided.

This is an entry / junior level position.

You must hold Malaysian citizenship to be considered.

About the Role

Your key responsibilities will include :

• Provide high-quality technical support and customer service to Esri end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting
• Resolve technical issues related to ArcGIS Desktop, ArcGIS Online, ArcGIS Enterprise, ArcGIS Pro, and enterprise geodatabases using Esri tools and other related technologies
• Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
• Maintain comprehensive case documentation in customer relationship management (CRM) system
• As a subject matter expert, author and tech edit knowledge articles available to internal and external users
• Identify issues and log defects for software improvements
• Work in other technical areas of software support as customer and business needs require

About You

We are seeking a proactive and reliable technical support professional, adept at handling technical requests and support, and capable of effectively interacting with customers.

To be successful in this role, you will need :

Why Esri Malaysia?

At Esri Malaysia, we foster an inclusive, people-centric environment that values both professional excellence and personal well-being. Joining us, you will be provided with :

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

Please note that Esri Malaysia does not accept unsolicited resumes from recruiters or employment agencies.

For further details or if you have any questions, please contact our Talent Acquisition team by mail at .

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