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Client Management, Analyst

Client Management, Analyst

AIA Hong KongKuala Lumpur, Kuala Lumpur, Malaysia
16 jam yang lalu
Penerangan pekerjaan

About the Role

Responsible for the relationships with assigned clients.

Responsibilities

  • Building and maintaining professional relationships and actively engage with clients and intermediaries to achieve overall sales and profitability targets.
  • Provide consultative recommendation through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost.
  • Collaborate proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer experience.
  • Arrange and participate in internal and external client debrief
  • Act as “door-opener” to Segment management team
  • Responsible for proposing new product or initiatives for Direct Clients
  • To monitor seamless implementation, including policy enrolment, briefing, helpdesk, policy issuance, setup
  • Involve in projects or initiatives that will further grow the overall CS business

Requirements

  • Possess a degree with business or equivalent.
  • Relevant working experience in commercial, client-facing role.
  • Possess strong presentation, planning, organization and analytical skills
  • Ability to handle customer complaints and / or requests with a sense of urgency and have the ability to be impartial and objective.
  • Strong team player, adaptable and versatile in working style
  • Independent, energetic, passionate, proactive, performance driven

    • Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

    You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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    Management Analyst • Kuala Lumpur, Kuala Lumpur, Malaysia