Supply Chain Ops Analyst (Channel Management) - Japanese Speaker
A professional at this position level within Accenture has the following responsibilities : Analyzes and solves problems that are lower complexity and may be routine in nature, requiring varied responses depending on the situation. Interacts with peers within Accenture before updating supervisors. Likely has some interactions with non-management levels at the client and / or within Accenture. Receives minimal instruction on daily work tasks and a moderate level of instruction on new assignments. Decisions impact own work and may impact the work of others. Individual contributor and / or oversees a small work effort and / or team.
- Participate in meeting to provide insights on order / supply / issues, etc
- Facilitate or Participate in Customer syncs to walk through tactical order / supply / issue items
- Participate in internal Team calls with S&OE, F&L or other internal teams if relevant to provide feedback regarding Customer / areas needs, supply, Customer metrics, etc
- Supports OM & Customer on complex queries
Customer Engagement / Meetings
Participate in meeting to provide insights on order / supply / issues, etcFacilitate or Participate in Customer syncs to walk through tactical order / supply / issue itemsParticipate in internal Team calls with S&OE, F&L or other internal teams if relevant to provide feedback regarding Customer / areas needs, supply, Customer metrics, etcSupports OM & Customer on complex queriesRMA customer engagementCustomer portal managementReporting / Metrics
Support agreed upon reporting needed by Channel Leads / CCSM / other cross functional teamsReview & report Customer metrics (OBL, OTP, Manual Dos, IP, etc, UCO, aged orders)Demand Planning
Attend FG sub syncs, complete needed files (FCST templates / SDP files) and IBP upload if aligned with regional / Customer scopeAllocation
Manage allocation splits or provide needed insights to Microsoft Channel Manager if applicable for Customer / AreasLaunch / EOL Management
If applicable, track inbounds to IPQ along with launch tracking to the Customers and call out any risks needed to Channel LeadsFollow up on internal teams to ensure certifications are aligned and ready along with any order issues that require alignment & supportFollow up with Customers on order placements aligned with IPQ / Ship PlansTrigger SKU setup that is required (NAM only)Track depletion of EOL and ordering needsOrder Scrubbing
Review daily / weekly order scrub from Order Management Teams and provide action itemsFlag allocation misalignment & escalate needed supply / allocationsWork with partner, internal or F&L teams as needed to resolve order / delivery issuesReturns / Credits / Debits
Manage Returns Revenue projectionsManage Partner Payment Purchase Orders for Ops related PaymentsAttend Partner & GFS calls to support to resolve the overdue payments & claimsCredit & Debit Approvals if aligned to approval matrixRegulatory / Compliance
New Customer onboarding supportUpdate / complete / trigger needed master data changes (Ship To, CLT, etc)Ensure Customer profiles, SOP & Distros are updated as neededBasic Qualifications
Minimum 2 years of experience in a Supply Chain roleBachelor’s degreeMinimum 2 years of experience managing customersStrong skills in ExcelProficient in JapanesePreferred Skills :
Experience with analysis of supply chain metricsProblem-Solving / EscalationAccount ManagementSAP order management experienceExcellent communication skillsBusiness process outsourcing experience desirable#J-18808-Ljbffr
