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Role Purpose : To ensure Dunning was successfully triggered and Monitor ICCC stop credit process aligning with Collection GSOP and Strategy. Analyse account in ICCC Stop credit to reduce broken promised accounts are not flowing to Stop credit process. To ensure Credit Check / approval process are in places with reviewing External Credit Agency rating and only successful application will enable to create accounts following GSOP.
Responsibilities
- To Monitor Dunning completion and Review Dunning block status by obtaining CFO\'s approval regularly aligning Crisp Control.
- To perform ICCC Stop Credit Process to ensure customers\' accounts with overdue follow credit hold criteria to flow to stop credit execution by aligning GSOP.
- To perform Credit Check and Approval process by reviewing customers\' finance and some legal documents to ensure customers with lack of supporting documents were stopped immediate account creation and kick off further investigation by communicating Country Finance and Commercial.
- To perform Credit check and approval for customers with complete supporting documents in the event required Country OTC manager / CFO\'s approval.
- To understand External Credit Agency process (Agency may differ at country level) and factor in Credit Check / Approval process.
- To ensure adequate follow up upon identified risks and gaps.
- To arrange, coordinate and lead regular meetings, visit customer and build towards an improved customer satisfaction while mitigating trading risks.
- To agree and coordinate credit risk mitigation measures with Sales, CDM, credit collection, credit administration, operation, H&G, CFO and OTC teams.
- To advise and coordinate process improvement regarding to credit risk mitigations across the entire OTC chains.
Skills & Qualifications
Good telephone conversation / handling skillsEffective communication and conversational skillsHigh customer focus and service orientationAdvanced MS Office knowledgeIntermediate presentation skillsAnalysis of financial statements3 years and more previous Credit Risk Management experience is preferredSensitive to cultural specificsLocal language(s) / Multi lingual (in Shared Service environment)Bachelor Degree in related fieldsIntermediate level of English knowledge (DPDHL Business Language) preferredAdvanced knowledge of D&B credit risk reports and regarding balance sheet interpretationJob Details
Seniority level : Mid-Senior levelEmployment type : Full-timeJob function : Finance and SalesIndustries : Transportation, Logistics, Supply Chain and StorageReferrals increase your chances of interviewing at DHL Express by 2x
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