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Customer Support Associate
DM Mobile Telecommunications SDN BHDKuala Lumpur, Kuala Lumpur, Malaysia13 jam yang lalu
Penerangan pekerjaanPrevious experience in a customer service or call center role (remote experience is an advantage) Excellent written and verbal communication skills in English Strong problem-solving skills and the ability to work independently Proficiency in using CRM tools, email systems, and other communication platforms Reliable internet connection and a dedicated, quiet workspace Ability to manage time effectively in a remote working environment Opportunities for promotion Professional development Mandarin (Preferred) Cantonese (Preferred)
Key Responsibilities :
- Respond to customer inquiries via phone, email, live chat, and other platforms in a courteous and timely manner
- Provide accurate information on products, services, and company policies
- Resolve customer concerns and issues effectively, ensuring high levels of satisfaction
- Escalate complex matters to relevant departments when necessary
- Document all customer interactions in the CRM system accurately
- Meet or exceed performance targets related to response time, resolution rate, and customer satisfaction
- Stay up to date with company offerings, processes, and system updates
Qualifications :
Job Types : Full-time, Permanent, Fresh graduate
Pay : From RM4,000.00 per month
Benefits :
Language :
Work Location : In person
Buat amaran kerja untuk carian ini
Associate Customer Support • Kuala Lumpur, Kuala Lumpur, Malaysia