Talent.com
Senior Customer Service Executive

Senior Customer Service Executive

HFG Insurance RecruitmentKuala Lumpur, Kuala Lumpur, Malaysia
2 hari lalu
Penerangan pekerjaan

About the Role

We are seeking a dedicated and customer-focused Customer Service Executive to join our General Insurance team. This role is ideal for individuals who are passionate about delivering excellent service, enjoy problem-solving, and are eager to grow their careers in the insurance industry.

You will be responsible for handling customer enquiries and service requests related to general insurance products, ensuring a positive and seamless experience for our customers.

Key Responsibilities

  • Handle inbound and outbound customer enquiries via phone, email, or other channels in a professional and timely manner.
  • Provide accurate information and assistance on general insurance products, policies, and claims.
  • Manage policy servicing requests such as renewals, endorsements, and cancellations.
  • Work closely with internal departments to resolve customer issues efficiently.
  • Ensure compliance with company guidelines, regulatory requirements, and service standards.
  • Maintain accurate records of customer interactions and transactions.
  • Contribute to continuous improvement initiatives to enhance customer experience.

Requirements

  • Diploma or Degree holders (or equivalent).
  • 2–5 years of relevant experience in customer service, contact center, or sales support functions – preferably within the General Insurance industry .
  • Proficiency in English and Mandarin (both verbal and written) to serve Mandarin-speaking customers.
  • Strong communication and interpersonal skills.
  • Excellent customer service orientation and problem-solving abilities.
  • Good multitasking and time management skills.
  • BCP and PGI certification required (can be arranged after onboarding).
  • Certifications in M8, M9, and HI will be an advantage.

    • Why Join Us?

  • Extensive training and support provided – no prior certification required.
  • Career growth opportunities in a leading general insurer.
  • Exposure to a dynamic and fast-paced environment .
  • Be part of a collaborative and customer-centric team .

    • Seniority level

  • Associate

    • Employment type

  • Full-time

    • Job function

  • Customer Service

    • Industries

  • Insurance, Insurance and Employee Benefit Funds, and Insurance Agencies and Brokerages

    • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Customer Service Executive • Kuala Lumpur, Kuala Lumpur, Malaysia