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Team Leader (Japanese)

Team Leader (Japanese)

ConcentrixKuala Lumpur, Kuala Lumpur, Malaysia
13 hari lalu
Penerangan pekerjaan

Concentrix Federal Territory of Kuala Lumpur, Malaysia

Talent Acquisition at Concentrix | APAC & Global Hiring

Essential Functions / Core Responsibilities

  • Responsible for the day‑to‑day supervision of a group of customer service associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
  • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
  • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (“KPIs”) and financial expectations
  • Communicate expectations to employees and provide timely updates
  • Provide subject matter expertise in handling escalated customer calls as needed
  • Conduct Team Meetings to ensure expedient communication of relevant information and an open forum for input. Schedule and organize team activities
  • Stay current on internal work processes, policies and procedures. Attend required manager development training
  • Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile

  • Mandatory : Fluent in written and spoken Japanese (C1 level) and English (B2 level)
  • Intake date : November 2025, ASAP.
  • Associate’s degree in related field with two to four years of relevant experience preferred
  • Highly motivated individual with skills to develop and coach team members to achieve performance expectations
  • Work well under pressure and follow through on items to completion
  • Strong communication skills, both written and verbal
  • Ability to lead team in multi‑tasking, prioritization, and meeting timelines on deliverable
  • Ability to mentor, coach and provide direction to a team of employees
  • Willingness to work a flexible schedule

    • Referrals increase your chances of interviewing at Concentrix by 2x

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    Team Leader • Kuala Lumpur, Kuala Lumpur, Malaysia