Order Processing Executive

Responsibilities :

• Process Sales Orders and Return Orders accurately .
• Provide guidance to the Sales Teams on sales order submission requirements.
• Verify documentation and ensure orders comply with pricing guidelines, HQ Sales Policy, Leasing Guidelines and Corporate policies.
• Coordinate delivery and collection arrangements with Sales, warehouse teams, and logistics vendors.
• Manage manual closure of selected order lines in the ERP system.
• Support and track machine movement activities including : Trial machine requests or relocation requests Sales / ADM, short-term loan request raised by STO / Sales, miscellaneous machine-related movements requests submitted by business units
• Monitor revenue release reports and ensure timely upload of contract documents into the relevant system for billing.
• Prepare and submit documentation for contract terminations and archive requests through Document Management System (DMS).
• Maintain and update order tracking sheets, following up on any outstanding / pending documents to ensure completeness.
• Handle order changes such as amendments, cancellations, and sales reversals.
• Raise and follow up on ERP system issues via To Connect or equivalent platform.
• Monitor end-to-end order status and escalate issues or delays to project management teams when necessary as required.
• Participate in system testing, continuous improvement initiatives, and other tasks or projects as assigned.
• Support internal and external audits by preparing and providing required documentations.

Requirements :

Job Type : Full-time

Pay : RM3, RM4,500.00 per month

Benefits :

Application Question(s) :

Education :

Experience :

Work Location : In person