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Outlet Manager

Outlet Manager

Only World GroupMelaka, Melaka, Malaysia
1 hari lalu
Penerangan pekerjaan

Key Responsibilities

Operations & Administration

  • Manage day-to-day operations of the gallery outlet, including visitor flow, ticketing, retail, and special exhibitions.
  • Monitor and maintain the appearance, cleanliness, and functionality of the gallery space.
  • Prepare regular operational and financial reports for management.

Visitor Experience & Customer Service

  • Deliver an exceptional guest experience, addressing visitor inquiries, concerns, and feedback.
  • Oversee the retail / shop section (if applicable), including merchandising, stock control, and sales strategies.
  • Develop visitor engagement initiatives to enhance the museum experience.

    • Team Leadership

  • Train, schedule, and supervise outlet staff, ensuring high performance and motivation.
  • Conduct regular team meetings and performance reviews.
  • Foster a culture of service excellence, professionalism, and passion for the arts.

    • Financial & Business Performance

  • Implement cost-control measures without compromising visitor satisfaction.
  • Explore opportunities for increasing revenue through events, memberships, and merchandise.

    • Collaboration & Events

  • Work closely with curators, exhibition teams, and the marketing department to support programs and promotions.
  • Coordinate special exhibitions, cultural events, and private bookings at the gallery outlet.
  • Build relationships with local artists, institutions, and partners to enhance the gallery's profile.

    • Key Requirements

  • Mandarin speaker (open to any race)
  • Preferable with a background of Hotel / F&B / Showroom / Theme Park

    • Qualifications & Skills

  • Minimum 2–3 years of experience in retail, hospitality, or cultural venue management.
  • Strong leadership, organizational, and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Knowledge or passion for art, culture, and heritage is highly desirable.
  • Proficiency in MS Office.
  • Proficiency in mandarin
    • Buat amaran kerja untuk carian ini

    Manager • Melaka, Melaka, Malaysia