Customer Experience (Projects) - Operations, MY Marketplace

Customer Experience (Projects) - Operations, MY Marketplace Job Description

Customer and UX Insight : Analyze customer feedback and user interaction data to understand how customers interact with Shopee’s app and identify areas for improvements.

Competitor Research : Conduct market research on competitors to benchmark their customer and user experience against Shopee’s, identifying gaps and opportunities.

Buyer user research : Work closely with product team to suggest improvements or new features based on customer insights.

E-commerce market scan and monitoring : Stay updated on the latest trends in e-commerce, UX / UI design, customer behavior, and technology to anticipate shifts in customer expectations and market dynamics.

Projects and process improvement : Drive, track and monitor key Customer Experience-related projects arising from insights.

Requirements

Have experience either in a Management Consulting, Customer Experience, Market Research or Project Management role from relevant industries (preferably e-commerce or technology)

Degree in Economics / Engineering

Critical thinking and problem-solving skills

Systems thinker with ability to understand the holistic picture and complex considerations

Able to work with tight deadlines in a fast paced environment

Able to influence key stakeholders based on findings

Strong communication skills in English (verbal and written)

Expert in Google and Microsoft-related products

Google slides, Google sheets

Excel, PowerPoint

Tahap senioriti

Lain-lain

Specialist, Customer Experience (English Speaker) Customer Success Specialist - Urgent Hiring #J-18808-Ljbffr