Senior Network Engineer

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ : EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

About This Role

Based in our APAC HQ in Kuala Lumpur, you will be reporting to our Network and Telcom Manager. As a Senior Network Engineer, you will work as an L2 support for both Network and Telephone Systems. This position requires in-depth technical knowledge regarding Network functionality, network devices such as switches, Routers, Firewalls, routing protocols, VPN protocol and configurations, Voice-SIP servers, services, and configuration, and will need to be keen in troubleshooting. You are required to assist IT Support for common Network and voice-related faults.

Roles & Responsibilities

• Serve as the 2nd level support with troubleshooting skills to assist IT Support seeking technical assistance.
• Determine the best solution based on the issue and details provided by L1 and users.
• Respond to and log all inquiries received from L1.
• Keep well-documented and updated case notes.
• Identify, analyze, troubleshoot, and resolve client service requests.
• Properly escalate and communicate to a higher level of support as necessary including service that exceeds skills level, reasonable repair time, lack of parts, or any other issue that could impact customer satisfaction.
• Work as a team member to collaboratively resolve client requests and technical issues with other team members, partners, and vendors.
• Provide higher level support for switch configuration, Router and routes management, and Firewall.
• Provides in-depth support for Voice regarding, local / Toll Free numbers - subscription / management, Call flow design with diagram and configuration. IVR setup.
• Monitor and provide support for WAN / LAN management for HQ, DC, and Stores that will include communication with ISPs.
• Manage multiple cases at one time.
• Setup and configure new network and Voice devices.
• Should be able to work with Microsoft teams.
• Identify and suggest possible improvements on procedures and resolution.

Position Requirements

Must Have Good Knowledge Of

Perks & Benefits

Ria Money Transfer is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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