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Customer Service Executive
Experian Information Services Malaysia Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia2 hari lalu
Penerangan pekerjaanDiploma, Advanced / Higher / Graduate Diploma, Economics, Information Technology, Business Studies / Administration / Management, Marketing, Commerce or equivalent Minimum experience 2-5 years of experience in both / either OR handling inbound and outbound calls preferably from banking industry Ability to speak good level of English and Mandarin to handle customers with this language proficiency
What You'll Doing :
- Handle daily customer's order fulfilment, and a strong commitment to ensure delivery in a timely and accurately manner.
- Handle daily customers' incoming and outgoing calls, emailing.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Follow up to ensure that appropriate actions were taken on customers' request.
- Regular feedback to the management customer's comments, feedbacks on our products and services.
- Exercise basic salesmanship to promote / upsell all relevant products to increase the business revenue.
- Assist in new product testing, implementation and launches.
- Responsible for deploying and applying all company policies, procedures and standards.
- Perform and achieve the KPI as assigned.
- Contribute to team effort by accomplishing related results as needed
More About You :
Note : Personal belongings and electronic devices must be stored in designated lockers before entering the operational area
Buat amaran kerja untuk carian ini
Customer Service Executive • Kuala Lumpur, Kuala Lumpur, Malaysia