Intake Clinician

Overview

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer‑reviewed studies, and delivered outcomes in terms of access, clinical effectiveness and cost efficiency. Lyra is transforming access to life‑changing mental health care through Lyra Empower, the only fully integrated, AI‑powered platform.

About the Role

The Intake Clinician’s primary role is to provide high quality, professional solution‑focused counselling and information support to employees of client companies telephonically in Malaysia. This is a permanent full‑time position working from home. The role operates on a night shift (7 : 00 PM – 7 : 00 AM) in 12‑hour shifts with rotational days off to cover weekend shifts. The role must comply with call centre conditions and structures. Several pre‑employment checks are prerequisites for external applicants (criminal checks, reference checks, past employment checks, ID verification, qualification verification, residence and credit checks).

Preference will be given to candidates with a background and working experience in the EAP field.

Responsibilities

• Provide the first point of contact for employees accessing the Lyra EAP service via telephone counselling or live chat.
• Deliver services to which the caller is entitled in a professional and respectful manner, according to standards set by the Clinical Manager.
• Accurately capture all information on the database pertinent to the clinical management of the case.
• Adhere to all clinical protocols and procedures as laid out by Clinical Management.

Qualifications

Company & Compliance

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed according to the Lyra Health Workforce Privacy Notice. We may collect information such as name, email address, gender identity, employment information, and phone number for recruiting and assessing suitability. We may also collect information about race, ethnicity, and sexual orientation, which is considered sensitive personal information under CPRA and GDPR. Providing this information is optional. For more information about how we use and retain your information, see our Workforce Privacy Notice. To exercise data privacy rights outside the United States, contact

Job Details

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