Head of Technical Services, Greater Asia

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Role Summary :

• This position is responsible for the oversight of the Technical Service field organization supporting the Greater Asia cluster (Taiwan, Hong Kong, Singapore, Malaysia, Indonesia, India, Thailand, Vietnam, Philippines, South Korea) to ensure alignment and coordination among regional TS and local commercial teams in the country.
• It is responsible for managing the TS P&L, cost and capital investment plan, compliance with company requirements, and for delivering on the service levels agreed with the Divisions, Business and Customers. drives TS sales growth in Greater Asia by hunting opportunities, optimizing the sales process, and leading regional initiatives. It requires understanding of technical and commercial aspects of TS and the Asian health markets.
• It is responsible to provide service, training, and consultancy to ensure optimal device performance and the safe delivery of care; ensuring seamless customer support; enabling productivity gains in an increasingly cost-conscious environment, deliver as per associated P / L(s) targets for the respective geographical region.
• This includes the offering and sales of service and of spare parts, the management of the warranty terms and conditions for the distributed hardware, the tender and contract management for either Service product distributed by the company and by third parties, the management of the internal and contracted field organization and local repair centers guaranteeing compliance to the company requirements and service levels defined and agreed with the region, business, and customers.
• The position requires up to 50% travel.
• This role requires coordinating with the EMEA and APAC service marketing and commercial organization to identify and capitalize on commercial opportunities for digital solutions and technical services across Greater Asia. It is essential to ensure a uniform understanding of the TS commercial offering and service value proposition across the geography and deliver on the agreed sales targets partnering with the capital commercial organization.

Essential Duties & Responsibilities :

Education & Experience :