Housekeeping Manager

Key Responsibilities and Accountabilities

The Housekeeping Manager is responsible for the smooth co-ordination and supervision of the entire Housekeeping Department, which includes rooms and designated public area.

He / She is to ensure the sections operates effectively and is in accordance with the objectives, the highest level of performance and quality standard established by The Riyaz Lavanya Langkawi.

To provide leadership for the Housekeeping Department while using all available management tools and skills to ensure an efficient and harmoniously run department.

To develop and apply training programs for the housekeeping staff that will result in high standards and the best productivity in the cleanliness of the hotel. To properly assist department staff so that the standards of excellence developed by the company can be achieved.

To administer effectively and keeping with policies and guidelines established by the Management. Responsible for health, safety function and welfare of all housekeeping employees.

• Administer all housekeeping and all laundry facilities and ensure secure environments for all guests.
• Schedule all work for weekends and evening hours and assist Manager on Duty to prepare schedule for staff and organize an efficient everyday care of all buildings and public area and ensure cleanliness of all officer areas efficiently.
• Monitor and ensure response to all client requests and always maintain company standards in all work.
• Always administer efficient working of all housekeeping department and supervise all work and ensure compliance to all operational standards and organization regulations.
• Monitor all sub activities for departments and maintain records of all expenses and control all costs for department and recommend ways to increase efficiency.
• Design all housekeeping policies and procedures according to required standards and schedule all rotational duties for staff.
• Maintain safety and hygiene and perform all appraisals for staff regularly and coordinate with various engineering and front office staff.
• Perform regular market surveys for all new products and suppliers and supervise all horticultural requirements.
• Analyze all competition businesses and plan all schedule for spring cleaning and pest control and perform regular audit on same and ensure compliance to all loss and found procedures.
• Manage and analyze all incoming supplies and ensure compliance to all specifications and prepare all reports to be presented to management.
• Ensure all furniture to be always clean and ensure removal of all markings from all glasses and assist maintain neat and clean bathroom.
• Monitor and evaluate all housekeeping / laundry department daily activities.
• Establish and review departmental standards, guidelines, and objectives.
• Oversee administrative processes such as departmental staffing, training, and budgeting to ensure proper planning and organization.
• Conduct daily walk-throughs and quality checks to drive cleanliness, productivity, efficiency, exceptional service and guest satisfaction at all points of contact.
• Drive effective communication across the housekeeping and laundry departments to ensure consistency, cohesiveness and clear understanding of objectives and priorities.
• Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels.
• Intervene, assist, and document instances of guest or employee incidents.
• Approve and process vendor invoices and perform other accounting-related functions as needed.
• Maintain and communicate an up-to-date body of knowledge regarding proper use of and maintenance of laundry equipment, chemical usage and care of linens.
• Make recommendations and implement necessary changes to meet and exceed company objectives and to enhance service and operational efficiency.
• Work with Maintenance Manager in executing projects related to floor care, deep cleaning and routine maintenance of public spaces, guest rooms, back of house areas, pool and grounds.
• Maintain on-going communication with hotel department heads regarding the specific and overall condition of rooms and public spaces.
• Support effective Energy Management programs as directed.
• Anticipate and follow through on guests’ service needs.
• Serve as problem solver in instances of guest dissatisfaction; Resolve complaints, concerns or issues in a timely and helpful manner.
• Align working style, working practices and conduct with Ri-Yaz Hotels & Resort’s Vision, Corporate Values and Policies. To always comply with The Code of Conduct.
• Lead, manage and motivate employees to deliver the performance standards and expectations and periodically review employees’ performance including creating and delivering development plans (training) for continual improvements.

Description of Work

Administration

The Housekeeping Manager will be responsible for preparing a monthly forecast for the housekeeping department coordinating with various other departments. Along with this, they are also responsible of undertaking lost & found procedures, maintaining annual budgets for the housekeeping department, maintaining capital expenditures, and planning various housekeeping strategies.

Quality Assurance

The Housekeeping Manager over here are responsible for conducting quality inspections of public areas, guest rooms, corridors, washrooms, etc. They may also check out the laundry personnel to ensure its proper functioning.

Expense Control

The Housekeeping Manager needs to effectively manage all the expenses and maintain a proper record of the same. Review monthly consumption of chemicals, linen par stockings, and other items identical to operations. Review the budget according to the purchases and consumption of goods.

Responsible For

Rooms and Public Area Supervisors, Room Attendants, Linen Attendants, Gym Attendants, Pool Attendants and Public Area Attendants.

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