Overview
Sephora Malaysia is looking to recruit a Store Manager to be based at F88, Kuala Lumpur and One Utama, Selangor .
Job Overview
Responsibilities and Duties
- Meet or exceed store sales and profit targets
- Manage all resources within the store to provide customers with a leading shopping experience
- Drive the proper execution of established policies, procedures, initiatives and directives
- Act as a Sephora Ambassador, consistently exhibit the Company Attitude and Values
Store Performance and Monitoring
Take full ownership of the store and its commercial successAnalyze relevant data to probe and challenge the status quoAddress identified improvement areasDrive continuous improvements in the store’s sales, productivity and profitabilityShare best practices to drive the collective performance of all district storesForecast sales and payroll with Country Manager and Head of Retail to drive store resultsUtilize client service reporting and observations to monitor service levels and remedy areas of opportunityMonitor daily, weekly, monthly sales results and communicate to staff and report to HQEscalate issues to the District Manager or other Retail Back Office partners where neededSelf / Team Management : People Development
Lead service by exampleBalance time between selling and leading team members on the sales floorEnsure there is always a manager in charge on duty (MIC) on the sales floorSchedule staff to properly serve customers, drive sales and execute tasksManage recruitment and training of store team membersEnsure HR policies and procedures are adhered toCreate a high performance culture by setting clear expectations, analysing performance and giving appropriate and prompt feedbackWork with the District Manager to identify and develop strong performers with potential for growthSelf / Team Management : Training
Ensure all store team members are trained on Foundational and Seasonal Sephora, Brands and product knowledgeCoach and motivate individuals to maximise performanceComplete all applicable training programsApply learning on the jobSeek coaching and learning opportunities to continually improveStore Management – Merchandising
Ensure all Visual Merchandising and In-Store Communication standards are consistently executed and maintainedStore Management – Operations
Ensure the legal and financial integrity of the storeEnsure proper in-store Sephora executions according to standardsManage all store operations systematically and efficientlyEnsure merchandise deliveries are processed promptly and product is available to customersEnsure cash register transactions are processed quickly and accuratelyLead and implement loss prevention policies and maintain a safe environmentMaintain a safe and productive shopping and working environmentCustomer Service
Be a role model for customer service and exceed customer expectationsDrive a service and selling cultureMonitor customer satisfaction and feedback systems to drive continuous service improvementQualifications and Education
Minimum secondary school education, preferred advanced diploma or University degreeExperience : Minimum 18 months’ work experience in a beauty / fashion retail environment; minimum 12 months’ Store Management responsibilityPreferred skills : Intermediate selling experience; comprehensive product, retail and industry understanding; advanced MS Office proficiencyKey Relationships
Customers, Peers, Supervisor, Team membersVendors / brands and support functions (e.g. Visual Merchandising, Facility Services)Local administration (e.g. mall management)Reporting line
The Store Manager will report to the Area Manager
Benefits
The people : You will be surrounded by talented, supportive leaders and teamsThe learning : Sephora invests in training and career developmentThe culture : Global reach with opportunities to innovate and growEqual Opportunity
Sephora is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military / veteran status, or disability status. Sephora is committed to reasonable accommodation for applicants with disabilities. Sephora will consider qualified applicants with criminal histories in a manner consistent with applicable law.
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