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SME Account Support

SME Account Support

BusinesslistKuala Lumpur, Kuala Lumpur, Malaysia
1 hari lalu
Penerangan pekerjaan

Posting Date : 25 Sep 2025 | Close Date : 24 Dec 2025

Job Responsibilities

  • SME Account Management : Oversee the operation of key SME accounts, ensuring customer needs and concerns are addressed promptly and effectively. Provide consultative services to drive business growth.
  • Enhance Customer Satisfaction : Manage end-to-end project planning and execution, ensure the quality of services delivered, optimize project plans, and maintain regular communication with clients to ensure satisfaction.
  • Identify and Resolve Project Issues : Facilitate cross-departmental collaboration to identify and resolve project challenges, providing actionable solutions to improve product operations.
  • Assist in Pre-Sales and Sales : Support pre-sales activities by advancing Proof of Concept (POC) projects to ensure seamless execution and client satisfaction.

Job Requirements

  • Education : Bachelor's degree or higher in Computer Science, Information Technology, Telecommunications, or related fields. Candidates with excellent qualifications may not be restricted by their major.
  • Experience : Minimum of 3-5 years of relevant experience in pre-sales, post-sales, or the IT industry is preferred.
  • Skills and Attributes : Strong sense of responsibility, team-oriented, proactive with a pursuit of excellence, and positive energy.
  • Technical Knowledge : Strong learning ability with a basic understanding of networks and websites. Candidates with Linux skills, which will be considered an added advantage. Familiarity with network analysis tools, website optimization, and shell scripting is a plus.
  • Communication and Coordination : Excellent communication and coordination skills with the ability to deliver exceptional service to clients and effectively promote cross-department collaboration.
  • Project Management : Proven ability to decompose project goals, control project processes, and ensure successful implementation.
  • Language Skills : Proficiency in Chinese is preferred.

    • Sub Specialization : Information Technology; Others

    Type of Employment : Permanent

    Minimum Experience : Fresher

    Work Location : Kuala Lumpur

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