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Regional Head of Customer Experience & Supply Chain

Regional Head of Customer Experience & Supply Chain

Michael PageKuala Selangor, Kuala Selangor, Malaysia
27 hari lalu
Penerangan pekerjaan

About Our Client

Our client is a global leader in their industry, renowned for their innovative approach and unwavering commitment to excellence. With a strong presence across multiple regions worldwide, they are dedicated to delivering high-quality customer experiences and supply chain solutions at a large scale, constantly evolving to meet the needs of an ever-changing market.

The Job Description

  • Strategy & Performance : Develop and implement strategic plans for customer experience services and supply chain operations, including business planning, objective setting, and budgeting.
  • Service Excellence : Lead efforts to standardize processes, drive continuous improvement, and collaborate with teams to optimize operations.
  • Global Alignment : Ensure seamless integration with global strategies and frameworks while adapting to regional and local needs.
  • Leadership & Talent Management : Lead, mentor, and develop regional teams, focusing on succession planning and career growth for service leaders.

The Successful Applicant

  • Experience : 15+ years in senior leadership roles within Centers of Excellence (COE), or regional / global hubs, with a strong background in service delivery across multiple regions.
  • Education : Bachelor's degree in Business, Supply Chain, or a related field. An MBA or relevant professional certifications (e.g., Green Belt, Six Sigma) are highly desirable.
  • Expertise : Proven experience in leading complex global or regional transformations, with a focus on customer experience, supply chain operations, and service delivery.
  • Leadership : A strong track record of leading geographically dispersed teams, driving alignment, and optimizing performance within a matrixed organization.
  • Transformation : Extensive knowledge and experience in supply chain project transformation, continuous improvement, and change management to drive operational excellence and innovation.

    • What's on Offer

  • Strategic Leadership Impact
  • Career Growth & Development
  • Competitive Compensation & Benefits

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    Buat amaran kerja untuk carian ini

    Customer Experience • Kuala Selangor, Kuala Selangor, Malaysia