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Quality Assurance Manager (QA)

Quality Assurance Manager (QA)

Syarikat Thong Guan TradingAlor Merah, Kedah, Malaysia
1 hari lalu
Penerangan pekerjaan

Overview

To lead the company’s Quality Assurance, Research & Development, and System Compliance functions in ensuring product quality, regulatory compliance, and continuous innovation. This role is key in supporting the company’s mission of delivering safe, high-quality tea and coffee products while meeting market demands and internal strategic goals.

Responsibilities

  • Lead and supervise a team comprising :
  • 3 Quality Assurance Staff
  • 3 Food Technologists (Product R&D & Labelling)
  • 1 System Compliance Coordinator
  • Set team objectives aligned with company goals and monitor performance.
  • Foster a culture of quality, accountability, and continuous improvement.
  • Quality Assurance & Food Safety
  • Oversee the implementation and maintenance of QA systems across raw material intake, production, and finished goods.
  • Lead internal QA reviews and coordinate third-party audits (e.g. Halal, HACCP, GMP, ISO 22000, MESTI).
  • Ensure product consistency and safety through in-house testing protocols and quality control checks.
  • Manage non-conformance reports (NCRs), root cause analysis, and corrective / preventive actions (CAPA).
  • Research & Product Development
  • Drive formulation, improvement, and innovation of tea and coffee products (instant, & traditional).
  • Supervise product trials, sensory evaluations, and scale-up to production.
  • Collaborate with marketing and production to ensure product feasibility, appeal, and cost control.
  • Evaluate new ingredients, technologies, and packaging materials to enhance product value.
  • System Compliance & Certification
  • Ensure ongoing compliance with regulatory and certification requirements (JAKIM, MOH, etc.).
  • Maintain documentation and system updates in line with HACCP, Halal Assurance System, GMP, and ISO standards.
  • Coordinate with the System Compliance Coordinator to manage training, documentation control, and audit readiness.

Qualifications

  • Education
  • Bachelor's Degree in Food Science, Food Technology, Biotechnology, Chemistry, or related field.
  • Additional certifications in HACCP, Halal Internal Auditor, ISO 22000, Organic or Quality Systems preferred.
  • Experience
  • Minimum 5 years’ working experience in QA / R&D in food or beverage manufacturing, with at least 3 years in a managerial or supervisory capacity.
  • Experience leading teams and working cross-functional with production and marketing.
  • Knowledge of tea and coffee product characteristics and formulation is an added advantage.
  • Technical Competency
  • Strong knowledge of food safety and quality standards (HACCP, GMP, ISO 22000, Halal).
  • Skilled in sensory analysis, lab testing, formulation, and shelf-life evaluation.
  • Familiar with regulatory labelling, ingredient declaration, and export standards.
  • Soft Skills
  • Strong leadership, coaching, and communication skills.
  • Strategic thinker with ability to translate company goals into operational execution.
  • Detail-oriented with strong problem-solving and analytical skills.
  • Able to manage multiple projects and timelines under pressure.

    • Key Performance Indicators (KPIs)

  • Compliance score in third-party and internal audits.
  • Reduction in customer complaints and product non-conformances.
  • Number and success rate of new product developments launched.

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    Buat amaran kerja untuk carian ini

    Quality Assurance Manager • Alor Merah, Kedah, Malaysia