Serve as the lead point of contact for all customer account management matters.
Build and maintain strong, long-lasting client relationships.
- Negotiate contracts and close agreements to maximize profits.
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Clearly communicate the progress of monthly / quarterly initiatives to internal and external stakeholders.
- Develop new business with existing clients and / or identify areas of improvement to meet sales quotas (Incentives / Bonuses upon achieving targets).
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status.
- Collaborate with sales team to identify and grow opportunities within territory.
- Assist with challenging client requests or issue escalations as needed.
Job Requirements
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.Excellent listening, negotiation and presentation abilities.Strong verbal and written communication skills preferably in Mandarin, English, and BM.Energetic, self-motivated, independent, resourceful and results-oriented.Proficient in Word, Excel, Outlook and PowerPoint.#J-18808-Ljbffr