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Quality Manager
SMT TechnologiesSeberang Perai, Penang, Malaysia2 hari lalu
Penerangan pekerjaanBachelor’s Degree in Engineering, Quality, or equivalent. Minimum 8 years of working experience in EMS or electronics manufacturing, with at least 3 years in a managerial role. Strong knowledge in ISO9001, IATF16949, IPC standards, 8D, FMEA, and SPC tools. Excellent leadership, communication, and problem-solving skills. Experience dealing with international customers and audit bodies is a strong advantage.
Responsibilities
- Oversee customer quality audits, 8D responses, and product qualifications.
- Main liaison with customers on all quality-related matters, including audits, complaints, and performance reviews.
- Lead 8D investigations and ensure timely, effective closure of customer complaints and returns (RMA).
- Manage and monitor Customer Scorecards, DPPM trends, and customer satisfaction metrics.
- Oversee new product qualifications and ensure customer-specific quality requirements are fulfilled during NPI.
- Coordinate customer audits, quality agreements, and continuous improvement initiatives.
- Work closely with cross-functional teams (Engineering, Production, Supplier Quality) to prevent recurring issues and drive corrective actions.
- Champion zero-defect mindset and customer-first quality culture on the production floor.
Requirements
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Quality Manager • Seberang Perai, Penang, Malaysia