Technical Engineer – Red Hat

Requirements

• Diploma / Degree in Information Technology or equivalent
• Minimum 3-5 years support and deployment working experience related in IT related environment with Red Hat Linux, Red hat Satellite, Red Hat Virtualization, Red Hat Ansible Automation Platform, and Red Hat OpenShift Container Platform
• Outstanding verbal and written communication skills and ability to convey complex information to customers clearly and concisely
• Direct experience with a variety of hardware and software vendors
• Ability to manage and cooperate with various levels of stakeholders up to C-level
• Knowledge of Red Hat Jboss and AMQ is an added advantage
• Preferred Minimum Certifications : RHCE
• Ability to work independently and within a team
• Respond to high-level escalation and resolution, root cause analysis of any issues that may arise as well as mitigation plan
• Primary point of contact for the client
• Service request ownership
• Proactive notification of relevant bugs / issues, releases, software advisories that could impact the customer environment
• Ensure proper and timely resolution of cases within SLA’s
• Conduct regular service review meeting to discuss request status report, software versions and upcoming projects
• Provide recommendations for operational optimization for efficiency, resilience and sustainability
• Engagement with Principal & internal support teams
• Provide visibility of Principal’s roadmaps
• Workshop / education (webinars) sessions to keep customer informed on specific technologies or processes

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