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front office
RV HOLIDAYS SDN BHDMalaysia1 hari lalu
Penerangan pekerjaanMinimum SPM / Diploma in Hospitality or related field / Fresh Graduate Previous experience in front office / customer service is an advantage Good communication skills in English and Bahasa Malaysia (additional languages are a plus) Pleasant personality, well-groomed, and customer-focused Able to work on rotating shifts (morning, afternoon, and night) including weekends and public holidays Basic computer knowledge (MS Office, hotel PMS system will be an advantage) Competitive salary and allowances Uniform provided Staff meals / accommodation (if applicable) Training and career growth opportunities
Job Title : Front Office Executive / Front Office Assistant
Job Description :
We are looking for a friendly, professional, and customer-oriented individual to join our team as a Front Office staff. You will be the first point of contact for guests, ensuring a warm welcome and smooth check-in / check-out experience while handling guest inquiries efficiently.
Key Responsibilities :
- Greet and welcome guests in a professional and courteous manner
- Handle check-in and check-out procedures efficiently
- Manage room reservations and guest requests (walk-in, phone, email, online)
- Answer calls and provide accurate information about hotel services, facilities, and local attractions
- Handle guest complaints or issues promptly and escalate when necessary
- Coordinate with housekeeping and other departments to ensure smooth operations
- Maintain accurate records, cash handling, and daily reports
- Ensure the front desk area is tidy and presentable at all times
Requirements :
Benefits :
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Front Office • Malaysia