ECOMMERCE CUSTOMER SERVICE

This is an exciting opportunity to join the dynamic team at KWENG HONG PACKAGING INDUSTRY SDN BHD as an Ecommerce Customer Service Representative. In this full-time position based in Sungai Petani, Kedah, you will be responsible for providing exceptional customer service to our online clients, ensuring their needs are met and their experiences with our company are positive.

Responsibilities

• Responding to customer inquiries and complaints via phone, email, and chat in a professional and timely manner
• Resolving customer issues efficiently and in accordance with company policies
• Providing product information and assisting customers with placing orders and processing returns
• Maintaining detailed records of customer interactions and updating customer information
• Identifying opportunities to improve customer service and contributing to the development of best practices
• Collaborating with cross-functional teams to ensure a seamless customer experience

Qualifications

What we offer

About us

KWENG HONG PACKAGING INDUSTRY SDN BHD is a leading manufacturer and supplier of high-quality packaging solutions. With over 20 years of experience in the industry, we are committed to providing our customers with innovative products and exceptional service. Our company is driven by a culture of excellence, innovation, and a dedication to sustainability.

If you're passionate about delivering exceptional customer service and want to be part of a dynamic and growing company, we encourage you to apply for this role. Click the "Apply Now" button below to submit your application.

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