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People Solutions Officer ( Tier 2 )

People Solutions Officer ( Tier 2 )

FrieslandCampinaMalaysia, Malaysia
9 jam yang lalu
Penerangan pekerjaan

Overview

What you are expected to do :

a) Incoming Requests

  • Translating customer demand into sustainable and customer-oriented solutions in case of no available standard in place
  • Processing service requests on for example, hours and declarations, workforce administration, contracting, onboarding and learning administration
  • Keeping knowledge in our HR tools up to date
  • Connecting data from various HR systems
  • Continuously looking for improvements
  • Optimal collaboration from other teams within and outside HR
  • Motivate your teammates and ensure team spirit

b) HR Operations – TA, Onboarding, Talent, L&D, Workforce Experience, Workforce Admin, Time Management, Total Rewards

  • Second point of contact for employee as expert on the mentioned topics
  • Answer, handle and execute deviating, not standard complex questions and calculations (i.e. exceptions outside predefined bandwidth
  • Challenge the status-quo, set the quality bar for PS&S EU and America. Seek for improvement opportunities
  • Coach, guide and support tier 1 in their daily work proactively
  • Ensure that new / adjusted law- and legislation is processed in a right manner and translated into the existing services and solutions.
  • Trains the PS&S colleagues and educate them the background of law- and legislation (impact)
  • Check compliance and reports on non-compliance issues to relevant stakeholders (e.g. Corporate privacy officer)

    • c) Stakeholder- & Project Management

  • Linking pin position between various internal & external stakeholders
  • Responsible for end-to-end project execution for topics such as CLA Changes / Adjusted Benefits, Performance Management (Merit / Stip)
  • Participate regularly in tactical projects regarding own areas of expertise. Is able to take on activities within the project on his / her own, keep track of them and keep in touch with the stakeholders involved
  • Independently manage operational projects, such as the implementation of the yearly changes in base, bonus & incentive pay, including the increase in function year and the increase in CLAs
  • For those operational projects; formulate the project plan, coordinate the activities of the project members, monitor progress of project, manage and mitigate risks and adjust project plan when necessary.
  • Ensure excellent implementation of the yearly salary increase HAY and STIP bonuses based on the performance management cycle

    • d) Policy Changes Implementation

  • Proactively signal gaps & improvement opportunities in existing HR policies and contribute to development & implementation initiatives
  • Coordinative role towards PS&S EU and America to implement the policy changes; translating the changes into daily practices
  • Maintain knowledge up to date with regard to the HR systems SuccessFactors and ServiceNow (Finder)
  • Is able to determine / flag the consequences of front-end changes to back-end system;
  • Initiate (technical) change request for (necessary) system modifications and improvements;
  • Test, approve and monitor system changes. Fully understand the consequences and impact on processes and share this on a frequent basis with PS&S EU & America

    • e) Reports & Analytics

  • Make relevant data and information available to the right people / target group in a meaningful and efficient way to be able to control projects and decision making;
  • Support & coach in data driven way of working towards both business & PS&S EU & America
  • Handle incoming (complex) queries as part of CLA negotiations.
  • Responsible for reports and controls in line with ICF framework 7

    • f) Knowledge & Communication

  • Remain up to date in terms of knowledge (national law & legislation, CLA and working conditions of FrieslandCampina) by being proactively involved with the annual learning objectives;
  • Provide up to date documentation of own work processes and monitor / review the work instructions
  • Has knowledge on data privacy and compliance

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