【Remote】 Customer Service Representative【WFH】

Join to apply for the 【Remote】 Customer Service Representative【WFH】 role at Think Academy U.S

Job Title : 【Remote】 Customer Service Representative【WFH】

Location : Remote ( Work from home in Malaysia )

Category : Full-time position, 40 hours per week

Pay : M$ MYR （Base Salary+ Commission）

Company Overview

TAL is a world-leading education and technology enterprise, serving 4.5 million students across the globe. Established in Beijing in 2003, it made history by becoming the first Chinese education institution catering to primary and middle school students to be listed on the New York Stock Exchange (NYSE : TAL) in 2010.

Think Academy , the international brand of TAL, has established campuses in many countries, including China, the U.K., the U.S.A., Canada, Australia, Singapore, Malaysia, and so on.

Job Description

The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both English .

This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele.

Key Responsibilities

• Responsible for enrolling trial courses for clients, setting up new classes in the system, managing student transfers between classes, processing student refunds, and handling the mailing of course materials.
• Recommend suitable classes based on students' learning progress to ensure the smooth delivery of educational services.
• Assist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments.

Qualifications

Working hours reference

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