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IT L2 Support Engineer
Krisvconsulting Services Pte LtdPenangMalaysia, Penang, Malaysia30+ hari lalu
Penerangan pekerjaan4-5 years of IT experience with Windows Server 2019+ , VMware ESXi , Windows 11 , Office 365 , and Azure Cloud Knowledge of ITSM , ITIL , and Agile methodologies Strong communication and teamwork skills Bachelor's Degree in Computer Science (or equivalent experience) Knowledge of UNIX / Linux systems Basic networking (Cisco CCENT / CCNA) Familiarity with cloud licensing and modern IT tools
You will be supporting the local and remote IT infrastructure, mainly in a Windows environment , by handling installations, maintenance, troubleshooting, and system upgrades. Youll also work on small projects and provide Tier 2 / 3 support using ITSM and Agile practices.
Responsibilities
- Maintain and support Windows servers , VMware , Office 365 , and Azure Cloud
- Troubleshoot system issues and work with vendors for hardware fixes
- Deploy and support both in-house and third-party applications
- Monitor performance, create reports, and ensure infrastructure security
- Participate in system upgrades and infrastructure planning
- Collaborate with internal teams and document technical procedures
- Provide support on-site and remotely, ensuring SLAs are met
Qualifications
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