Talent.com
Mid Market Customer Growth Executive

Mid Market Customer Growth Executive

InfobipKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Infobip Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview

Join to apply for the Mid Market Customer Growth Executive role at Infobip .

Infobip Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

6 days ago Be among the first 25 applicants

Join to apply for the Mid Market Customer Growth Executive role at Infobip

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re shaping how more than 80% of the world connects and communicates. This is a full-stack cloud communications platform; we emphasize curiosity, passion, and collaboration. This opportunity offers meaningful work and challenges that grow you.

If you\'re looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together.

Purpose

The Mid-Market Customer Growth Executive / Customer Growth Associate’s role is to drive client satisfaction, retention, and growth by managing client relationships, meeting performance goals, ensuring proper account setup and risk management, analyzing client data, coordinating with internal teams, and continuously developing skills and knowledge. This position is an entry-level role in Customer Growth and aims to achieve business growth through effective client management and collaboration across functions.

Responsibilities and Expectations

  • Customer Orientation

Build and maintain trusted relationships with assigned (top Tier2) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).

  • Serve as a focal point for client when meeting business and technical expectations (technical escalations, services / product adoption, communicate feedback to Product teams). Coordinate different teams to best serve customer.
  • Meet and exceed quarterly KPIs (gross profit, margin% and cross-sells as primary metrics, followed by NRR, Tier2 to Tier1 transitions).
  • Work closely with Customer Success for existing and future SaaS business.
  • In cooperation with CPaaS Registrations, ensure client\'s account is properly set up; collaborate with Platform Operations to arrange setup (account creation, route management, sender registration, allowed content filtration setup and maintenance).
  • In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (involve ensuring financial collections and netting).
  • Analyze and forecast client\'s traffic, take action to ensure ongoing business growth, minimize losses, and maximize GP / revenue.
  • Collaborate with Self Service team when transitioning customers to Self Service or upgrading to Managed services; ensure thorough internal handover and smooth handoff with customers.
  • Internal initiatives

    • Excellent knowledge of Infobip’s internal tools (e.g., Qlik, SU) to set up accounts, monitor and troubleshoot client traffic.

  • Coordinate internal teams to fulfill requirements (Customer Success, Sales Engineers, Customer Support, CPaaS Registrations, Platform Operations, Customer Analyst, Procurement, Revenue Assurance).
  • Update all activities regarding client engagements and opportunities in dedicated tools (SF).
  • Continuous Development

    • Promote team spirit; mentor and onboard newcomers.

  • Product and Market Knowledge : Continuously learn about the company’s products, platforms, relevant markets, and clients’ businesses and how they use the services.

    • Diversity drives connection

    Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity—if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one\'s identity.

    Seniorities and Employment

  • Seniority level : Mid-Senior level
  • Employment type : Full-time
  • Job function : Business Development and Sales
  • Industries : IT Services and IT Consulting and Software Development

    • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Customer Executive • Kuala Lumpur, Kuala Lumpur, Malaysia