Junior ISAC Officer, KLIA (MySTEP)

Responsibilities

• Ensure a swift, seamless and positive immigration clearance experience for all international students upon arrival.
• Maintain full compliance and data accuracy by verifying international student records through the designated system, ensuring a smooth transition through immigration.
• Deliver exceptional end-to-end support, equipping international students with the necessary information and resources for a confident and stress-free arrival.
• Serve as the primary point of contact for the Immigration Department, resolving all student-related matters efficiently and maintaining strong inter-agency relationships.
• Cultivate a robust communication channel to ensure stakeholders' needs are promptly addressed and feedback is effectively integrated into ISAC services.
• Guarantee student compliance with all Immigration Department SOPs and guidelines, mitigating risks of delays or complications during the entry process.
• Ensure the safe, secure and timely transit of special delegations by providing professional guide services.
• Increase public awareness and engagement with ISAC services by developing and distributing informative video demonstrations and other digital content.

Qualifications

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