Content Moderator - Thai Speaker

This job is a Content Moderator for Thai speakers in Kuala Lumpur. You might like this job because you’ll help create a safer online community, tackling challenges while supporting user safety. Fresh grads are welcome to apply!

Overview

Role : Content Moderator - Thai Speaker | Location : KL, Malaysia | Experience : 0-1 Years | Summary : Content Moderator plays an important role in ensuring the safety of online communities against harmful user generated content. The role may involve reviewing and analyzing explicit or sensitive content that can be disturbing, including text, images, or videos. The employer emphasizes safety, wellbeing, and a resilient workforce.

Responsibilities

• Understand and remain up to date with client’s policies and guidelines.
• Review user reports regarding website content.
• Analyze and identify content not in compliance and flag for action in a timely manner.
• Make well-balanced decisions and help resolve inquiries according to defined policies and procedures.
• Investigate and resolve issues such as account support requests and reports of potentially abusive content.
• Review reported content within agreed turnaround times and quality standards.
• Recognize trends and patterns and escalate issues outside policy.
• Meet base productivity and quality requirements of the client.
• Use market-specific knowledge to spot and scope scalable solutions to support the user community.
• Identify inefficiencies in workflows and suggest solutions.
• Review of sensitive content involving graphic or disturbing subject matter as needed.

Qualifications & Experience

About Cognizant

Cognizant engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at or @cognizant. Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer

Disclaimer : Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. Candidates may be required to present their current state or government issued ID during each interview.

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