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(HE) 【Japanese speaker】Customer Support (58320)
(HE) 【Japanese speaker】Customer Support (58320)Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd. • Kuala Lumpur, Kuala Lumpur, Malaysia
(HE) 【Japanese speaker】Customer Support (58320)

(HE) 【Japanese speaker】Customer Support (58320)

Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd. • Kuala Lumpur, Kuala Lumpur, Malaysia
11 hari lalu
Penerangan pekerjaan

Working Day and Hour :

Mon ~ Sun (

  • 5 Days working day / week)

2 Shifts between 0700 ~ 2000 Shift 1 - 0700 ~ 1630Shift 2 - 1030 ~ 2000

  • With 1 hour lunch time, and short rest x 2 times

    • Job Descriptions :

  • You will be handling customer inquiries for a major vacation rental platform via phone and chat / email.
  • Over 90% of phone calls are from Japanese customers.
  • About 40–50% of chat / email inquiries are from overseas customers (translation apps can be used).
  • English will also be used for internal communication.
  • This role requires you to provide polite, accurate, and prompt service to improve customer satisfaction and ensure high hospitalit.

    • Responsibilities :

  • Handle customer inquiries via phone and email.
  • Record call details and share with internal teams.
  • Communicate with partner accommodation facilities when required.
  • Process booking changes as per customer requests.
  • Provide clear explanations for inquiries that cannot be fulfilled.
  • Address customer concerns to improve satisfaction.
  • Work with KPI targets and ensure efficiency.
  • Report promptly to supervisors if any issues arise.

    • (Apply now at #J-18808-Ljbffr

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