Software Support Engineer

Overview Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Software Support Engineer

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Canonical . This is a remote role with teams in all time zones.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

Responsibilities

Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software

Maintain a close working relationship with Canonical's Field, Support and product engineering teams

Participate in upstream communities

Develop bug fixes, backport patches, and work with upstream for inclusion

Review code produced by other engineers

Demonstrate good judgment in technical methods and techniques

Prioritize work and manage your time effectively against those priorities

Participate in team discussions to improve processes, tools, and documentation

Maintain clear, technical and concise communications

Work from home and travel internationally up to 10% of work time for team meetings, events and conferences

What we are looking for in you

An exceptional academic track record

Background in Computer Science, STEM or similar

Experience with Linux and open source software

Experience with at least one of Python, Go, C or C++ on Linux

A drive to learn unfamiliar technology and deep-dive difficult issues

Willingness to travel up to 4 times a year for internal events

Nice-to-have skills

You love technology and working with brilliant people

You are curious, flexible, articulate, and accountable

You value soft skills and are passionate, enterprising, thoughtful, and self-motivated

You have interest in, or willingness to learn about any of the following : Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU / KVM, LXC / LXD, PostgreSQL, Mongo, Debian packaging, distributed systems

What we offer colleagues

Distributed work environment with twice-yearly team sprints in person

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Recognition rewards

Annual holiday leave

Maternity and paternity leave

Employee Assistance Programme & Wellness Platform

Opportunity to travel to new locations to meet colleagues

Priority Pass and travel upgrades for long-haul company events

About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, we are changing the world of software. We recruit on a global basis and set a high standard for people joining the company. Most colleagues work from home. Working here challenges you to think differently, work smarter, and raise your game. Canonical is an equal opportunity employer.

Legal and diversity We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Details

Seniority level : Entry level

Employment type : Full-time

Job function : Information Technology

Industries : Software Development

Canonical is an equal opportunity employer

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