HRIS Support Analyst

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Responsibilities :

• Tier-1 support of all enquiries or issues of myHR for all Local Business Unit (LBU)s.
• Solving basic technical problems and for investigating elevated issues by confirming the validity of the problem.
• Working closely with SME / HCM Leads or seeking for known solutions if complex issues.
• Escalate to higher level of competence if case / issue has not been resolved within a defined target time or SLA.
• Respond, track, manage, resolve and report on all LBUs’ users requests or enquiries in Salesforce / Service Desk Ticketing system.
• Provide details report of issues include the LBU HR user(s) experiencing the issue of myHR (Workday), date of submission, detailed descriptions of the problem being experienced, attempted solutions or work-around, and other relevant information.
• Complete time critical assignments or service request by LBUs on time to meet the Service Level Agreement and project deadlines.
• Analysing myHR case / issue logs to spot common trends and underlying problems.
• Updating self-help documents to enable users to fix problems / issues independently, by self service.
• Able to provide myHR training sessions for new or refresher training to LBU HR users as required.
• Data mass upload on approved request by LBU(s) into myHR and generate validation report for user confirmation before final load into production.
• Logical skill in developing the simple / advance custom report with good understanding of the concept of data sources using Workday Report Writer to meet the LBUs requirement and needs.
• Support project governance by preparing documentation related to sign off, templates for various stage of the project.