Operational Support (Kuala Lumpur only)

Before submitting your resume, please pay attention to the location – we will not be able to review your resume and provide feedback if you are not (in fact) located in the location of the vacancy. POSITION SUMMARY : We are looking for an enthusiastic professional to lead a team of Specialists, providing high-quality support and operational expertise. Reporting to the department Manager, you will oversee a team tasked with analyzing detailed operational data to conduct quality audits and ensure accurate data reconciliation. Your responsibilities include ensuring the team adheres to network and advertiser guidelines in areas such as compliance monitoring, payment reconciliation, partnership quality analysis, and other operational tasks. Additionally, you will gather data and insights from your team to ensure they have the right tools and follow efficient processes. Key Responsibilities : Create and execute operations training for new team members Ensure operational capacity is aligned to business KPIs Discover and monitor advertisers’ information on websites and internal platforms utilizing internal tooling Audit publisher websites, social media presences, and submitted data to ensure compliance Analyze existing data and augment with additional data collection and analysis where appropriate Maintain and build ongoing audit templates and ad-hoc audit templates Create new and keep existing written documentation up to date Propose improvements of system and process Qualifications & Experience : English fluency (at least Upper-Intermediate) Some understanding of commercial operations and, ideally, experience estimating team capacity or advocating team needs Detail-oriented, thorough, and meticulous Attention to detail in order to identify and analyze errors Strong time management and self-organization skills and ability to meet predetermined timeframes Ability to work independently and with a team Ability to accurately interpret complex documents and online policies Basic understanding of HTML structure, ecommerce compliance, or invoicing is a plus; however, training will be provided Why join to us : Close cooperation with the development team and client Opportunity to influence product development We cover English classes (with a native speaker) Boost professional brand : you can participate in local conferences as a listener or as a speaker Regular team buildings : have fun with teammates Gifts for significant life events (marriage, childbirth) Tech and non-tech Zazmic Communities : support and share experience with each other Dear Candidate, In an era of rapid technological advancement and the constant evolution of artificial intelligence, at Zazmiс, we believe in the importance of analyzing resumes not only through automated tools but also through interaction with a live recruiter. We value an individualized approach to each candidate and strive to make the hiring process more friendly and efficient. Understanding the significance of your time and that of our colleagues, we offer you the opportunity to provide additional information that will help us better understand your profile and its alignment with the job description. Your initiative will assist us in making a more informed decision when considering your candidacy. Please note that Zazmiс reserves the right not to respond to a candidate’s application if we conclude that the candidate does not meet our requirements for any reason. Please understand this as part of our commitment to an efficient and fair hiring process. Thank you for your understanding and participation in our recruitment process. Best regards, The Zazmiс Team Apply

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