Genesys Cloud Platform Engineer

Entity : Technology

Job Family Group : IT&S Group

Job Description :

As an Enterprise Technology Engineer - Genesys (Junior Engineer), you are a technology service expert providing bp with capabilities in the definition, and operation of critical IT services. The role uses knowledge of both traditional concepts and site / software reliability principles and operational support techniques.

Our Enterprise Technology Engineers run the delivery of services from internal squads or external providers to ensure business performance in line with agreed, SLOs, IT outcomes and levels of risk and resilience. You ensure operational integrity and operational compliance with appropriate regulatory and internal standards. You are familiar with DevOps based models as well as traditional outcome-based services and are skilled in collaborating with multidisciplinary teams to identify and resolve customer pain points, inefficiencies, and blockers to delivery velocity. You are a skilled vendor manager, able to hold suppliers account for the quality of their delivery.

You thrive in a culture of continuous improvement. You are curious and improve your skills through continuous learning of new industry technologies, trends & methods, applying knowledge gained to improve bp standards and the capabilities of the Enterprise Technology Engineering Community

This role will be supporting the Genesys Cloud service and its users as a Genesys Cloud administrator in the ASPAC region - primarily the Kuala Lumpur, Australia and New Zealand operations based in Malaysia and India.

Genesys Cloud is a cloud-based contact center platform and routing engine, handling customer interactions for bp's Finance organization across the globe.

Scope of this role includes :

• change requests required for effective routing of customer interactions daily
• enhancements requested by operational teams in the system regularly (i.e., scheduling)
• user education
• ongoing user org projects for bigger enhancements, transitions to the platform along with the developer, solution, and process streams
• daily engagement with supported operations in Kuala Lumpur and Pune
• regular engagement with suppliers

Key accountabilities

Essential experience and job requirements :

Travel Requirement

No travel is expected with this role

Relocation Assistance :

This role is not eligible for relocation

Remote Type :

This position is a hybrid of office / remote working

Skills :

Commercial Acumen, Communication, Data Analysis, Data cleansing and transformation, Data domain knowledge, Data Integration, Data Management, Data Manipulation, Data Sourcing, Data strategy and governance, Data Structures and Algorithms (Inactive), Data visualization and interpretation, Digital Security, Extract, transform and load, Group Problem Solving

Legal Disclaimer :

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity / neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment / accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment / accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.