Senior Associate - HRMS L1 Client SupportPwC Malaysia • Kuala Lumpur, Kuala Lumpur, Malaysia

Senior Associate - HRMS L1 Client Support

PwC Malaysia • Kuala Lumpur, Kuala Lumpur, Malaysia

10 hari lalu

Penerangan pekerjaan

PwC Malaysia

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description & Summary

At PwC, our goal is to ensure organisations are ready to build trust in the marketplace through a prepared workforce. PwC’s community of solvers combines extensive strategic knowledge with practical implementation experience to help businesses and their people thrive amid uncertainty. Our Workforce team collaborates closely to unleash the full potential of an organisation’s people, building market trust and delivering sustained outcomes. A career with our Workforce team offers you the opportunity to guide organisations in strategically planning their future HR needs while addressing immediate HR challenges. We integrate HR functions and technology capabilities to facilitate organisational transformation, offering flexible solutions tailored to specific client requirements. Joining us means becoming a key member of a team dedicated to automating and optimising HR processes for businesses. You will help implement cutting‑edge solutions that revolutionise HR management, promoting a tech‑enabled, human‑centric approach to enhance employee connectivity and interaction.

Line of Service

Tax

Industry / Sector

Not Applicable

Specialism

General Tax Consulting

Management Level

Senior Associate

Key Accountabilities

Develop a deep understanding of customer needs, desires, and challenges related to our HR systems.
Provide expert guidance and support to clients concerning our HR system and services.
Handle and respond to client feedback, emails, and inquiries professionally and promptly.
Collaborate with the IT team to address and resolve client issues efficiently.
Record and document client feedback and system issues accurately.
Maintain comprehensive records of all interactions and resolutions.
Coordinate and collaborate closely with the IT team to plan and initiate HR system projects with clients.
Develop and manage project timelines to ensure alignment with both internal and client requirements.
Document all system requirements and specifications.
Oversee data migration processes, ensuring accuracy and integrity.
Customer‑focused approach with a commitment to delivering high‑quality service.
Strong problem‑solving skills and ability to work collaboratively with cross‑functional teams.
Ability to work in a fast‑paced environment and manage time effectively.

Skills, Experience And Qualifications

Recognised University Degree in Computer Science / Information Technology or related discipline.

At least 4‑5 years of experience in a customer support role with at least 1 year of experience using HR systems.

Proven experience in customer support, project coordination, or a related field.

Strong understanding of HR systems and services is preferred.

Ability to manage multiple tasks and projects simultaneously.

Detail‑oriented with strong organisational skills.

Proficiency in documenting system requirements and processes.

Experience in data migration is a plus.

Accurate and detail‑oriented in all tasks.

Works well with others and independently when needed.

Willing to explore and expand knowledge on an ongoing basis.

Willing to work based on the client’s business days and office hours.

Education

Degrees / Field Of Study required : (none specified)

Desired Languages

(none specified)

Job Posting End Date

March 31, 2026

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Human Resources

Industries

Professional Services

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Senior Associate • Kuala Lumpur, Kuala Lumpur, Malaysia