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Business Support Associate in Kuala Lumpur

Business Support Associate in Kuala Lumpur

Alphalion TechnologyKuala Lumpur, Kuala Lumpur, Malaysia
2 hari lalu
Penerangan pekerjaan

Overview

Business Support Associate in Kuala Lumpur. We are looking for a Business Support professional to manage complex support tickets for our post-trade clearing system - Falcon. Responsibilities include advising users, documenting client workflows, and leading investigations of major issues. Ideal candidates will have experience in broker operations, strong communication skills in English and Mandarin, and a client-focused approach.

Responsibilities

  • Provide second-tier support for complex queries related to our multi-asset post-trade clearing and processing system.
  • Advise users on effectively utilizing existing system functions to meet their business needs.
  • Manage support tickets end-to-end, coordinating with other teams as necessary.
  • Develop a deep understanding of clients\' business flows and strategies, documenting insights in the company CRM. Identify new business opportunities and alert the sales team.
  • Lead the investigation and coordination of major production issues alongside the support team, ensuring transparency and effective communication throughout the resolution process.
  • Be hands-on with clients, assisting them during critical operational issues.

Qualifications

  • Previous experience in operations or settlement teams within a broker operation, with a strong grasp of post-trade clearing and processing.
  • Excellent communication and interpersonal skills for client interactions and support ticket management (Native Mandarin speaking; Fluent in reading, writing, and speaking English; knowing Malay would be a plus).
  • Ability to understand and document clients\' business requirements and workflows.
  • Experience in delivering user training and creating useful documentation.
  • Familiarity with ticketing / issue tracking systems and CRM platforms.
  • Ideally, 2+ years in a client-facing technical support or customer success role (flexibility on experience).

    • Join our team and contribute to enhancing our clients\' operational success!

    Employment details

  • Seniority level : Entry level
  • Employment type : Full-time
  • Job function : Administrative

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    Support Kuala Lumpur • Kuala Lumpur, Kuala Lumpur, Malaysia