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Technical Support Executive - Mandarin Speaker
SummitNext Technologies Sdn BhdPetaling Jaya, Selangor, Malaysia30+ hari lalu
Jenis pekerjaan
- Quick Apply
Penerangan pekerjaanGood communication skills in English. Chinese language is Mandatory. Strong client-facing and communication skills Troubleshooting and multitasking skills Self-motivated and highly reliable Customer service orientation Minimum 1 year of working experience in the service industry will be an added advantage for this position Fresh Graduates with Cert / Degree / Diploma in IT are encouraged to apply (Full Training Provided will be provided) Willing to work on rotational shifts and off day (Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest) Willing to work in Ara Damansara, Selangor EPF & SOCSO Night Shift and KPI allowance Sick leave Annual leave Quarterly staff recognition and appreciation Stage : Customer Service Executive > IJP Internal job program. Opportunity to transfer to the candidate's favorite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.
What will you do :
- Process client requests and solve issues via inbound phone call and email by navigating multiple programs while paying attention to accuracy and detail.
- Escalate the issue to the appropriate specialist when needed via CRM tools.
- Update clients on their request status accordingly.
- Achieve quarterly KPI targets set by the CS manager.
- Perform other ad hoc tasks assigned by the manager.
What makes you a great fit :
What we offer along the way :
Senior Customer Service Executive >
Team Leader >
Senior Team Leader >
Assistant Manager >
Manager >
Senior Manager
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