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Senior Associate Client Engagement

UnispaceMalaysia

21 jam yang lalu

Penerangan pekerjaan

Role Profile : As

Senior Associate, Client Solution

s, you will play a pivotal role in developing and executing Unispace's strategy to build, grow, and sustain strong client relationships across the Southeast Asia (SEA) region. You will be a proactive, results-oriented professional, driving both strategic and tactical initiatives to optimise client engagement, deepen Tier 1 relationships, and accelerate commercial growth across mature and emerging markets

Responsibilities (not limited to

) : Develop and implement the local Client Solutions strategy, integrating client relationship management, pursuit strategy, and business development activities across mature and growth market
s.Drive sales performance through faster internal alignment around live opportunities, effective pursuit planning, and deeper cross-functional collaboratio
n.Deepen Tier 1 client relationships, with a focus on cross-selling services and increasing share of walle
t.Develop and utilise local client insights and analytics to continuously inform and refine the Client Solutions approac
h.Proactively track and manage the conversion of leads and the movement of prospects through all sales stages to ensure pipeline discipline and progressio
n.Identify and develop new business opportunities with target clients, aligned to strategic growth sector
s.Report regularly to the Singapore Studio Lead on KPIs, pipeline health, sales performance, and client relationship metric
s.Conduct Client Relationship Performance (CRP) analysis and provide strategic recommendations based on client feedback and satisfaction trend
s.Collaborate closely across disciplines, regions, and within the region to ensure seamless client experience and aligned pursuit effort
s.Champion the Unispace culture, values, and behaviours across the Client Solutions functio
n.Drive consistent standards, practices, and technology adoption to enhance organisational effectiveness and studio performanc
e.Implement and support Corporate Social Responsibility (CSR) initiatives in line with global and local strategie
s.

Key Performance Indicato

rs : Sales Conversion Rate (%) : Proportion of opportunities converted from pursuit to w

in.Pipeline Velocity : Speed at which leads progress through sales stag

es.Market Penetration : Growth and share in target sectors and client accoun

ts.Account Growth (%) : Revenue expansion within existing client accoun

ts.Client Retention Rate : Percentage of repeat business and long-term engagemen

ts.Client Satisfaction (NPS) : Net Promoter Score based on client feedback and likelihood to recomme

nd.Consistency and adoption of Client Solutions tools and processes across the stud

io.

About

You : Minimum 8 years of industry experience in a client-facing role, encompassing both relationship management and business developm

ent.Proven success in developing and managing client relationships, with a strong client-oriented appro

ach.Proven experience in identifying and securing new business opportunities, as well as navigating complex sales cyc

les.Strong understanding of the whole sales funnel, pipeline tracking, and opportunity convers

ion.Experience in pitching and presenting to senior-level stakeholders, with confidence and strategic influe

nce.Knowledge of Design & Build methodology, procurement processes, and Commercial Real Estate terminol

ogy.Commercial acumen with the ability to contribute to strategic direction and revenue gro

wth.Excellent communication, influencing, and interpersonal ski

lls.Results-driven, proactive, and capable of thriving in a fast-paced, collaborative environm

ent.

What We

Offer

In return, you will receive a competitive salary and a generous benefits package, including a pension, paid holiday leave, and travel opportunities across our global offices. Unispace values its employees and offers extensive rewards and recognition, career development, and a focus on well-

being.

While we do support Hybrid and Flexible working where possible, there will be a requirement to travel to client-sites as well as to be in our Singapore studio to collaborate with the team on a regular

basis.

Join Us

If you are passionate about joining Unispace and contributing to some of the world's most recognisable commercial design projects, then please apply through our care

ers page.

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Senior Associate • Malaysia