Safety Model Operations Trainer - English (APAC)

Safety Model Operations Trainer – English (APAC)

TikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About the team

The Safety Model Operations Training team works with sensitive and impactful content including images, video, and text related to everyday life. This may include (but is not limited to) : bullying, hate speech, child safety, depictions of harm to self and others, and harm to animals.

Responsibilities

• Work independently and collaboratively with stakeholders to deliver impactful training programs that support high performance across Safety Model Operations projects, while developing and maintaining best practices in training delivery.
• Facilitate regular calibration and alignment sessions with stakeholders to ensure consistent understanding and application of policies and quality standards.
• Collaborate closely with the Policy Team & Project POC to effectively communicate policy updates and changes to trainees and ensure timely clarification of policy‑related questions across internal and external teams.
• Monitor training effectiveness by evaluating performance data and feedback, and provide actionable insights to improve training content and delivery.
• Compile and deliver training reports and insights to team leads and management to track learning progress and effectiveness.
• Escalate knowledge‑related gaps or concerns through the appropriate RCA channels to improve learning outcomes.
• Identify learning needs and opportunities for performance improvement across regions and projects, and proactively address them through targeted training interventions.
• Support or lead knowledge briefings and refresher training to ensure consistent policy alignment, taking into account local cultural, socio‑political, and market conditions.
• Ensure timely and efficient delivery of training content through relevant platforms and tools (e.g., LMS, TCS, Rock Appeal).
• Be flexible and willing to support or backfill training coverage where needed across regions or teams.
• Contribute to new‑hire onboarding by delivering foundational and role‑specific training sessions.
• Conduct quality certifications, knowledge assessments, or refreshers regularly to reinforce knowledge retention and compliance.
• Design and develop structured training plans and materials in line with rollout timelines and project needs.

Qualifications

Minimum Qualifications

Preferred Qualifications

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok’s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come. By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. We are passionate about this and hope you are too.

Seniority Level : Associate

Employment Type : Full‑time

Job Function : General Business, Management, and Business Development

Industries : Technology, Information and Internet

#J-18808-Ljbffr