Executive – Customer support

Pay : 2,000.00 (MYR) - 10,000.00 (MYR) per month

Job description :

Job Scope / Responsibilities

• Handle inquiries and support requests from customers in Japan who are using our client’s services.
• Provide support via phone calls and online chat channels in Japanese (and English if bilingual).
• Identify customer issues, provide accurate information, and guide them on solutions based on processes and SOPs.
• Maintain high levels of customer satisfaction by delivering prompt, professional and quality customer service responses.
• Update internal systems / CRM with customer interaction details.
• Coordinate with internal teams when escalation is required.
• Comply with service KPIs, deadlines, and quality standards.

Requirements

Benefits

Language Requirement : Japanese Monolingual OR Japanese + English Bilingual

Work Location

Ara Damansara Office (Onsite Only) – Malaysia

Working Hours

24-hour rotational shift schedule (2 days off per week)

Job Type : Full-time

Application Question(s)

Experience

Language

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