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Services Operation Lead

iMin TechnologyPetaling Jaya, Selangor, Malaysia

8 jam yang lalu

Penerangan pekerjaan

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This range is provided by iMin Technology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

Operational Oversight : Manage and monitor daily service operations across regional sites. Oversee service partner performance and ensure alignment with global service standards. Troubleshoot operational issues and implement corrective actions.
Operation Excellence : Identify opportunities for process improvement and standardization. Collaborate with global teams to implement best practices and operational frameworks. Support digital transformation, automation initiatives and operation readiness.
Performance Monitoring : Track service KPIs and operational metrics. Prepare performance dashboards and reports for regional and global leadership. Conduct root cause analysis and drive continuous improvement.
Compliance & Standards : Ensure regional operations comply with global policies, industry regulations, and quality standards. Support internal audits and implement corrective measures as needed.
Stakeholder Coordination : Act as a liaison between regional teams, global services, and external partners. Facilitate cross-functional collaboration to resolve service-related issues. Communicate effectively with internal and external stakeholders.
Project Management : Lead or support regional service projects and initiatives. Manage project timelines, resources, and deliverables. Ensure alignment with global service goals and strategies.
Customer Experience : Monitor customer satisfaction and service quality. Address escalated service issues and implement improvement plans. Collaborate with customer service teams to enhance the end-user experience.
Spare Parts Management : Oversee regional spare parts inventory and logistics. Coordinate with supply chain teams to ensure timely availability and replenishment. Optimize stock levels to balance cost and service efficiency.
Reporting : Prepare and present operational and performance reports. Provide insights and recommendations based on data analysis.

Requirements

Bachelor’s degree in operations management, Business Administration, or a related field.

3–5 years of experience in service operations, preferably in a regional or global context and team leadership.

Proven ability to lead, motivate, and manage teams to achieve performance goals.

Strong communication and interpersonal skills to foster a collaborative team environment.

Proven experience in partner management, parts planning & management, customer service improvement.

Experience with reporting tools and data analytics.

Skills & Competencies

Service-Oriented Mindset : Passion for delivering high-quality service and improving customer satisfaction.

Customer Experience Focus : Ability to understand customer needs and translate them into operational improvements.

Analytical Thinking : Strong skills in data interpretation, KPI tracking, and performance reporting.

Project Management : Ability to manage multiple projects and initiatives simultaneously.

Communication : Excellent verbal and written communication skills across diverse teams and cultures.

Problem-Solving : Proactive in identifying issues and implementing effective solutions.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Appliances, Electrical, and Electronics Manufacturing

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Operation • Petaling Jaya, Selangor, Malaysia