Infrastructure Manager

Job Responsibilities

• Review and propose new requests for infrastructure demands for users to determine the validity following the company policy, and provide effective suggestions and recommendations to improve business productivity. RFI or RFP to be prepared for vendor proposal and solutions recommendations, evaluated with the key business users.
• Ensure involvement of the infrastructure team in the projects handling new store openings, closures, and renovation projects is coordinated effectively.
• Responsible and accountable for network security, actively review, monitor, and improve the network infrastructure security and its policies, undertake scheduled preventive and service improvement checks.
• Accountable for all changes in system environment, including hardware, firmware, and operating system, that such changes to lead in a controlled and auditable manner.
• Maintain related servers, network switches, and their related components inventory, life-cycle management, and related documentation.
• Ensure SLA is fulfilled and adhere to the business operation hours to provide support and availability covering connectivity, servers, POS, and PC uptime.
• To lead by example, the role must have strong knowledge in technical and could work hands-on and diagnose the cause, and provide the remediation plan together with the reporting team.
• Manage all contract renewals on time. Ability to negotiate cost reduction plan, uplift SLA, and provide value adds to the business for further improvements.
• Develop and maintain SOPs & User Guides to control the operation process.
• Provide technical expertise and guidelines to the subordinates in their daily job executions. This includes coaching and guiding the team to achieve the goals.
• Working closely with the peers\' Application team to implement improvements to create process efficiency.
• Perform periodic maintenance to ensure any preventive measures are taken and to ensure high availability solutions are provided.
• Develop a proactive analysis of capacity planning, performance upgrade plan presented timely manner.
• Monitor and manage high-priority incidents for closure.
• Monitor the 2nd Tier Support via the Helpdesk team to structure and guide all the support requests and incident requests efficiently.
• Monitor and plan the department's expenses to ensure the procurement process and upgrade plans are adhered to according to the business plan.

Job Requirements

Job Benefits

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