Talent.com
Team Leader

Team Leader

GoGoVanKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

What You Will Deliver

  • Oversee the day-to-day operation of the center operation
  • Allocate manpower resources
  • Motivate frontline to improve performance
  • Ensure KPI is met with the guidelines and standard
  • Identify existing and potential obstacles in CS Team
  • Reply to customers’ comments and complaints via email and other online platforms
  • Perform professional customer service and create a good experience for our customers

Who You Are

  • Holder of Associate’s Degree or above
  • Minimum 3 years experience in a call center (Focus on complaint handling would be an advantage)
  • Excellent command of written and spoken Cantonese, Chinese, and English
  • Proficient in MS Office
  • Able to anticipate obstacles and take initiative to solve the problems
  • Excellent interpersonal and communication skills
  • Mature, proactive, and independent
  • Experience in leading a team
  • What We Offer

  • Attractive attendance bonus & other incentive bonus
  • On-job training
  • Public Holidays, Birthday Leave, Medical Insurance & Dental Insurance
  • A multi-cultural team
  • A company provides a casual, flexible, and pet-friendly working environment
  • A company promotes learning, continuous improvement, and personal growth
  • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Team Leader • Kuala Lumpur, Kuala Lumpur, Malaysia