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QA and Training Executive

Alpha Iota BPO Sdn BhdSeremban, Negeri Sembilan, Malaysia

9 jam yang lalu

Penerangan pekerjaan

Join Our Alpha Iota Family, Where Everyone Wins!

Exciting Work-from-Home Opportunities

Learning & Development Programs to Upskill Yourself

Lucrative Salary Package

Health and Wellness Perks & Benefits

Motivating and Supportive Teams

...and lots more!

Alpha Iota is based in Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here’s what awaits you at Alpha Iota!

Responsibilities

Quality Assurance : Review and assess telemarketing sales calls based on predefined quality standards. Identify strengths, areas for improvement, and trends in sales conversations. Ensure compliance with company policies, sales scripts, and regulatory requirements. Conduct regular call calibration sessions with sales teams and management.

Sales Training & Coaching : Provide detailed, constructive feedback to sales agents on call performance. Develop and deliver sales training programs focused on objection handling, closing techniques, and customer engagement. Conduct one-on-one coaching sessions and group training workshops. Design interactive role-playing exercises and real-time call coaching.

Performance Improvement : Analyze sales call data and conversion rates to identify improvement opportunities. Collaborate with the sales team to refine sales scripts and strategies. Work closely with team leads and managers to implement performance enhancement plans. Track training effectiveness through KPI improvements and agent feedback.

Qualifications

2+ years in a quality assurance, sales coaching, or training role within telemarketing, call centers, or outbound sales (such as direct selling or consultative selling).

Ability to speak and write in English, Bahasa Malaysia, and Mandarin is required.

Familiarity with sales KPIs such as conversion rate, call handling time, and customer engagement.

Proven experience in sales quality assurance, sales coaching, or telemarketing.

Strong understanding of sales techniques, objection handling, and customer psychology.

Excellent analytical skills to assess call quality and provide actionable feedback.

Strong communication, coaching, and interpersonal skills.

Experience using QA tools, CRM systems, and sales analytics software is a plus.

Ability to conduct engaging training sessions and motivate sales teams.

Please be informed that shortlisted candidates will be contacted by our Malaysian Recruitment Team.

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Training Executive • Seremban, Negeri Sembilan, Malaysia